To display all incoming mobile text messages and other patient messages (Facebook, Website, etc) on YAPI Dashboard when they arrive, select Receive mobile text and patient communication check box in Local Configuration. textshow

To access older text messages that are no longer on YAPI Dashboard, visit Mobile Message Log: open Send Mobile Text window and click Show Log

t2

Mobile Text Message Log contains 5 days of text messages.

t1

Click on the phone number in the left column to reply or to review patient information.

Mobile messages that arrive after hours will turn on Message Waiting Indicator on YAPI Dashboard. Note that you will need to visit CT tab in Global Configuration to turn this feature on.

t8

When you arrive in the morning and see Message Waiting Indicator on YAPI Dashboard , please click on the blinking bulb to review messages. Message Waiting Indicator will go away once messages where reviewed.

Finally, you can forward messages that arrive after hours to any mobile phone or email: visit Cloud Telephony (CT) tab in Global Configuration and set Text Forward After-Hours app parameters.

t88

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s