If your office has multiple wireless networks – a “business” network that connects to your main network, and a “guest” network that provides wireless Internet access to your patients – you may have noticed that iPad  may randomly jump from your “business” network to your “guest” network. If you are running YAPI you will get an error message “Request times out”,  “Unable to locate YAPI Service”, or a similar message.

In fact, you can see solid Wi-Fi signal indicator in the left top corner of iPad


yet YAPI is failing to connect. Most likely your iPad has switched to a “guest’ or a “foreign” wireless network. Why that happens?

Once you’ve connected to a Wi-Fi network iPad remembers its credentials and, for your convenience, connects automatically next time. Also when iPad loses connection to a current network it attempts to automatically join another known network selecting the first working Wi-Fi connection it can connect to, alphabetically. In other words, if your iPad was ever connected to “guest” network it may jump to it. However, this isn’t always helpful.

What’s the solution? Telling your iPad to forget all Wi-Fi networks that you don’t want to automatically connect to. Forgetting a network will remove the network’s password and prevent your iPad from joining it automatically in the future.

Here’s how to tell your iPad to forget a wireless network:

  1. From the Home Screen, tap Settings.
  2. Tap Wi-Fi at the left top corner.You’ll now be presented with a list of Wi-Fi networks in your vicinity.  Find the network you want iPad to forget, tap the blue I (iOS7) or the blue arrow (iOS6) alongside its name.


  3. The window shown below appears. Tap Forget this Network. The iPad will forget the wireless network. If you don’t see Forget this Network, just skip that network.


The iPad will not attempt to connect to the network in the future. And if the network required a password, that password has been forgotten.

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