Automation software is so easy and convenient that it can be tempting to just sit back and let your software do the work for you. Maybe you haven’t made a personal phone call in weeks! Don’t be fooled – it is a mistake to put your recall on autopilot.
The advantage of having automated software is that it does a lot of work for you, leaving more time for the scheduling coordinator to reach out and contact those patients that do require a personal call. No matter how effectively your recall system is run, there will still be patients that receive the messages but do not schedule. Continue reading
What do most successful offices have in common? They start their day with a daily huddle to prepare for a strong execution and to navigate occasional hiccups. A well-orchestrated morning huddle channels great communication between team members, adds thousands to your bottom line and reduces stress.
So why is it that almost 60% of all dental practices don’t have morning huddles? The most common reason is that huddles are unproductive. This is because employees don’t prepare in advance, they don’t contribute, the schedule does not work out and it’s expensive. Continue reading
Very few marketing activities can beat the ROI of a well-designed recall and reactivation program. An effective recall system increases patient retention and practice growth and has a positive impact on a patient’s dental health.
How can you implement a great recall system or improve upon the strategy you currently use? The best way to maintain patient recall is to be proactive. Meet with your team and design a communication schedule that best fits your practice. Put it in writing and stay consistent. Use a variety of mediums to reach all of your patients who may have different contact preferences. Continue reading
Patient alerts on YAPI are visual cues on the dashboard that serve as a reminder. You can hover over any alert to see more information. For example, the allergy alert is in the form of a red dot. Hover over the red dot and you will see what the patient is allergic to.
Alerts can be automated or manual. Automated alerts are created when YAPI scans the patient’s record looking for specific information such as allergies and medical history. The meaning of some of the most common automated alerts is described below. Continue reading
You may have noticed that when you use a single quote in a patient name, Eaglesoft translates it to a back quote.
In the following example, new patient name is D’Amore.
When you read this patient back, you will find a back quote ( ` ) instead of a single quote ( ‘ ) the the last name – D`Amore
As a result you should always use back quote ( ` ) when you perform a patient search in YAPI and expect a patient to have a quote in the name.