Automation software is so easy and convenient that it can be tempting to just sit back and let your software do the work for you. Maybe you haven’t made a personal phone call in weeks! Don’t be fooled – it is a mistake to put your recall on autopilot.
The advantage of having automated software is that it does a lot of work for you, leaving more time for the scheduling coordinator to reach out and contact those patients that do require a personal call. No matter how effectively your recall system is run, there will still be patients that receive the messages but do not schedule. Continue reading → Your Guide to the Recall Manager