How to Turn One Phone Call into Multiple Appointments

Sometimes all you have to do is ask. If you are on the phone with a patient, ask if there is anyone else in the family who needs an appointment. This will translate into more appointments!

Parents appreciate the convenience of having all of their family dental appointments at the same time. It will also aid in your recall efforts. Continue reading

Dentrix Users: Important Note About Rescheduling Confirmed Appointments


We all know that last minute schedule changes happen. It’s not out of the ordinary for a confirmed patient to call the day of their appointment to reschedule. Luckily, you are already a pro at filling openings in the schedule with the help of YAPI.

But there is one very important thing you may not be doing in these situations! Continue reading

5 Ways to Wow Your Patients

The 5 Things to do Today to Wow Your Patients

Being remarkable is more than being noticed – to stand out you must truly make an impact on your patients. People expect quality service and treatment when they go to the dentist. Satisfied patients are just that – satisfied. They don’t rave about your practice, write online reviews or refer others.

If you want rave reviews and a lot of personal referrals, you need to create a noteworthy experience worth talking about and remembering. So how do you turn an ordinary patient experience into it something special? Do these five things today to create a lasting impression! Continue reading