Why is it so hard to get online reviews for your practice? Your patients always seem happy and you are confident in your services. So, why don’t you have tons of five-star reviews on online review sites such as Yelp, Google and Facebook?
When patients leave your office, the last thing on their mind is to write a review. Even if they are satisfied with their visit, there is little motivation for them to post a review. Yet, it’s the patients who believe they had an awful experience who are compelled to talk about it! Those patients are often looking to vent and leave a negative review the second they get home. Continue reading →
Have you ever used Yelp to find a place to eat? How about to find a veterinarian? If Yelp is your top source to find anything from the best pizza in your neighborhood to a trustworthy vet, you are not alone. In 2015, Yelp had a reported monthly average of 89 million unique visitors.
If you are looking to grow your practice, you must act now to encourage, collect and monitor your online reviews. This can be intimidating if you are new to social media or online review sites. But don’t let fear hold you back from adopting this powerful marketing tool.
What do you do when a patient cancels their appointment at the last minute? Does this happen frequently in your office? Cancellations and no-shows can cause lost revenue for your practice – never a good thing.
So what can be done? It might seem as though life happens and cancellations cannot be avoided. There are ways to make regularly broken appointments a thing of the past. While unforeseen events do come up that can cause a patient to cancel their appointment, the scheduling coordinator has more power than they may realize. Continue reading →
What do you do when your automated reminders go unanswered? Has your office invested in automation software to make it as easy as possible for patients to confirm appointments? Yet you still have patients that just don’t respond to automated confirmation messages?
This is not completely out of your control. While it is true that you can’t make a person respond, there are things you can do when the patient is still at your office to prevent unconfirmed appointments. Continue reading →