An occasional bad review isn’t always bad news! When (not if) you happen to get the inevitable bad review, it might make you upset. You try so hard to provide great care for your patients and criticism can be defeating. But you can’t take it personally. Instead, you can use the negative feedback to your advantage.
It’s impossible to please everyone. Patients that leave negative reviews are often not the ideal patients for your practice anyway. It would be nice to be the perfect fit for everyone, but that’s just not realistic. Continue reading → Bad Reviews are Good for Business