3 Peak Times to Send Patient Reminders You Don’t Want to Miss

3 Peak Times to Send Patient RemindersSummer is made for vacations, holiday party season starts in early December and springtime means flowers are in bloom. Did you also know there are peak times you should be reaching out to your patients?

Three specific times of the year are optimal to encourage your patients to schedule an appointment. Step up your marketing efforts and send email blasts and postcards around these times:

  1. Back to school for pediatric offices (end of July or beginning of August, depending on the local school schedule)
  2. End of the year insurance (first mailing in September and second in mid-October)
  3. New Year’s resolutions (early January or mid-February, depending on the message)

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Make the Most of InstaReview with Advanced Settings

YAPI’s InstaReview™ feature makes it relatively effortless to get more five-star reviews for your office. It is able to overcome common barriers that often prevent patients from leaving a review by sending an automatic review request via text.

The patient can leave a review directly from the text link on the app that they use most: Facebook, Google+, Yelp or Healthgrades. They will likely already be logged on to one of those apps on their phone. If so, the link will bring them straight to it. If you haven’t yet installed InstaReview™, click here to schedule setup with our Support Team. Continue reading

Send Appointment Reminders in Spanish

Last week we introduced YAPI’s newest feature: Actionable Notes. In addition to using Actionable Notes to send your patients early arrival reminders, you can also send Spanish appointment reminders!

The concept of our “Actionable Notes” feature is that a simple phrase within square brackets entered in patient notes or appointment notes (in your PMS) will trigger a specific action in YAPI. YAPI will then automatically execute the requested action. Continue reading

New Feature Alert: Send Early Arrival Reminders with YAPI

Send Your Patients Early Arrival Reminders

YAPI’s new Actionable Notes feature helps you achieve more by doing less. A simple phrase within square brackets entered in patient notes or appointment notes in your PMS will trigger a specific action. The action will be automatically executed by YAPI.

Currently, our Actionable Notes feature can be used to send early arrival reminders to your patients. There will be more options to come! Square brackets are your secret weapon to trigger Actionable Notes.

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6 Ways to Connect With Your Inactive Patients

6 Ways to Connect With Inactive PatientsMaintaining patient recall is necessary to run an efficient practice. When you bring in new patients, you want to keep them! A consistent and considerately planned recall strategy aids patient retention.

What about those patients who are unreachable and have not come in for an extended period of time? It might seem sensible to dismiss inactive patients to focus on those with recall due. But it’s important to include both recall due and recall past-due patients in your strategy. Continue reading