Angry patients seeking an outlet to vent will often head straight to an online review site to share their heated opinion. By capturing and addressing their negative feedback early, you get an opportunity to prevent this negative review from going online.
YAPI’s InstaReview™ feature allows unhappy patients the chance to “vent” before they make up their mind to write a negative online review. This review management feature collects patient feedback while they are still in your office. Patients who are happy with your practice are guided to leave their positive reviews on the sites that matter the most, including Yelp, Google and Facebook. Any negative feedback is sent directly to your practice’s internal platform. Continue reading