Embracing new technology can be challenging. Even for those who aren’t apprehensive about technology, automating manual processes that worked for years can be overwhelming! When transitioning to a paperless practice it’s important to embrace the change but understand that there will be challenges and objections along the way.
The following article is a small excerpt from YAPI’s newest eBook, “Your Journey to a Paperless Practice.”
1. Paper is still preferred by many because of its familiarity and flexibility in accommodating individual preferences. Some doctors and staff may not be entirely comfortable with technology and feel that finding information in a paper file is faster and easier than navigating menu-driven screens.
2. Others may be comfortable with technology but still resist change because the new solutions don’t match their existing workflows. People like routine. It minimizes stress and provides a sense of comfort. In a clinical environment that is already highly interrupted, any changes are going to be met with reluctance.
3. Occasionally, team members may feel that the new way of doing things creates more work than the old ways simply because the initial learning curve takes more thought and effort than what the team is used to doing.
4. Finally, some team members may simply lack compelling motivation to change. For change to happen, everyone must be on the same page and clearly see the benefits to the practice. If employees clearly see the big picture, they are more likely to support the need to adopt new technology.
While these challenges may be daunting, they can be overcome easily with the right training and tools.
The leader of the practice, usually the doctor, will have to lead the team through the transformation, navigate the bumps, and support team’s efforts. He or she must clearly communicate the benefits of technology, how it will lessen the workload, and how it relates directly to each employee. Each team member must clearly understand how technology will help them save time, take better care of patients and get more done.