How To Improve Customer Service Over the Phone in 3 Easy Steps

Delivering an exceptional patient experience over the phone is a huge practice builder and can make all the difference in winning a patient for life, yet it can be challenging. If you work at the front office, you probably frequently find yourself juggling calls and attending to multiple patients at once. You want to give prompt attention to every caller, minimize hold times, and take care of every detail but it can be exhausting, especially during the peak times. Continue reading → How To Improve Customer Service Over the Phone in 3 Easy Steps

The Dentist’s Holiday Action Plan

As we approach the end of the year and transition into the holiday season, it becomes a busy time for dental practices. Patients are hurrying in to take advantage of their benefits (perhaps you already sent a ‘Use It or Lose It mail blast’), and you and your team are doing everything you can to schedule them in before the year ends. With a surplus of patients in your office and hectic last minute changes to your schedule, you may be feeling overwhelmed. Regardless, now is the time to live in the moment and to be thankful.

Continue reading → The Dentist’s Holiday Action Plan

How to Improve Your Wi-Fi Connection

An unreliable Wi-Fi connection is frustrating and can disrupt your day. Technology should make things easier for you, not hold you back. Try these easy tricks and fixes to improve your connection.

Determine the speed of your current connection.

Conduct a speed test using an app such as Wifi Analyzer or Wi-Fi SweetSpots to discover your average speed and locate hotspots. You can walk around your office using the app to see where your signal is the strongest and where it is lacking. Oftentimes, slightly adjusting the router will improve your connection. Continue reading → How to Improve Your Wi-Fi Connection

Campaign Filtering With YAPI

Targeting the right patients at the right time is key to a successful marketing campaign for any dental practice.

If you want to step up your marketing efforts for your practice and bring more patients into your doors, you may want to consider campaign filtering your mail blasts. This can be achieved by creating an interest list in your PMS. Your interest list will act as your segmented audience (aka your target market). From there you will be able to upload your interest list into YAPI and create your campaign. Continue reading → Campaign Filtering With YAPI

Take The Bite Out of the Dental Recall

Following up on the past due patients is often the most dreaded, yet an essential task for running a healthy general or pediatric dental practice.

An effective recall program fills the schedule for both the dentist and the dental hygienist and allows our patients to maintain optimal dental health. It also helps you maintain a relationship with them so that they keep coming back and referring others. Continue reading → Take The Bite Out of the Dental Recall