How To Respond to Positive Online Reviews

Feeling The Love? Don’t Leave Them Hanging.

by Dr Gina Dorfman, DDS

Most of us tend to obsess over an occasional negative online review. We fume about it for days. We complain to our team, our spouse, and anyone who’d listen.

It’s understandable. Negative feedback hurts. We work so hard to take good care of our patients, and we are very sensitive to any criticism that seems unjustified or inflated.

The problem is that while we spend so much energy on an occasional negative review, we often ignore dozens of glowing reviews from our happy and loyal patients. It may be human nature to concentrate on the negative, but ignoring the positive feedback is a missed opportunity to build your online reputation. Continue reading

Create a Great Day With Virtual Huddle

Your Guide to Creating a Great Day With Virtual Huddle

What do most successful offices have in common? They start their day with a daily huddle to prepare for a strong execution and to navigate occasional hiccups. A well-orchestrated morning huddle channels great communication between team members, adds thousands to your bottom line and reduces stress.

So why is it that almost 60% of all dental practices don’t have morning huddles? The most common reason is that huddles are unproductive. This is because employees don’t prepare in advance, they don’t contribute, the schedule does not work out and it’s expensive. Continue reading