How To Improve Customer Service Over the Phone in 3 Easy Steps

Delivering an exceptional patient experience over the phone is a huge practice builder and can make all the difference in winning a patient for life, yet it can be challenging. If you work at the front office, you probably frequently find yourself juggling calls and attending to multiple patients at once. You want to give prompt attention to every caller, minimize hold times, and take care of every detail but it can be exhausting, especially during the peak times. Continue reading → How To Improve Customer Service Over the Phone in 3 Easy Steps

Debunking objections about Intra-Office Software

Debunking objections about Intra-Office Software

 

It wouldn’t be an exaggeration to say that every dentist wants their practice to run smoothly. A well-run practice is the key to keeping both your patients and staff happy. In any given dental office, you will find: staff members who wear multiple hats, numerous patients being seen at once, and phones that ring with no end. We have become accustomed to days like these, which have become the new normal. Continue reading → Debunking objections about Intra-Office Software

How To Respond to Positive Online Reviews

 

 

Most of us tend to obsess over an occasional negative online review. We fume about it for days. We complain to our team, our spouse, and anyone who’d listen.

It’s understandable. Negative feedback hurts. We work so hard to take good care of our patients, and we are very sensitive to any criticism that seems unjustified or inflated.

The problem is that while we spend so much energy on an occasional negative review, we often ignore dozens of glowing reviews from our happy and loyal patients. It may be human nature to concentrate on the negative, but ignoring the positive feedback is a missed opportunity to build your online reputation. Continue reading → How To Respond to Positive Online Reviews

Ebola in America: ADA Recommends Travel Questionnaire

The ADA Division of Science advises dental professionals to request a travel history from their patients with symptoms or signs in which a Ebola infection is suspected.

We created short YAPI Travel Questionnaire that includes three questions that ADA recommends to ask.

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If a patient answers No then he/she will need only to sign the questionnaire.

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Otherwise YAPI will require to answer two more questions

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If you would like to use this form in your practice, please click here to download. To install please follow instruction found here. Note that you can add this questionnaire to any existing package,  add to a dynamic package, or use as a standalone form.