How To Respond to Positive Online Reviews

Feeling The Love? Don’t Leave Them Hanging.

by Dr Gina Dorfman, DDS

Most of us tend to obsess over an occasional negative online review. We fume about it for days. We complain to our team, our spouse, and anyone who’d listen.

It’s understandable. Negative feedback hurts. We work so hard to take good care of our patients, and we are very sensitive to any criticism that seems unjustified or inflated.

The problem is that while we spend so much energy on an occasional negative review, we often ignore dozens of glowing reviews from our happy and loyal patients. It may be human nature to concentrate on the negative, but ignoring the positive feedback is a missed opportunity to build your online reputation. Continue reading

Ebola in America: ADA Recommends Travel Questionnaire

The ADA Division of Science advises dental professionals to request a travel history from their patients with symptoms or signs in which a Ebola infection is suspected.

We created short YAPI Travel Questionnaire that includes three questions that ADA recommends to ask.

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If a patient answers No then he/she will need only to sign the questionnaire.

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Otherwise YAPI will require to answer two more questions

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If you would like to use this form in your practice, please click here to download. To install please follow instruction found here. Note that you can add this questionnaire to any existing package,  add to a dynamic package, or use as a standalone form.