If your office has multiple wireless networks – a “business” network that connects to your main network, and a “guest” network that provides wireless Internet access to your patients – you may have noticed that iPad may randomly jump from your “business” network to your “guest” network. If you are running YAPI you will get an error message “Request times out”, “Unable to locate YAPI Service”, or a similar message. Continue reading
Currently, there were two reports that AVG Free Edition may prevent YAPI to display and process signed documents. AVG shows Found Luhe.Exploit.PDF.H error preventing YAPI to access PDF document; YAPI consequently shows error E077. We were able to upload a PDF file to VirusTotal.com to prove false positive. Here is full report. Moreover, we haven’t seen this problem when running on computers protected by other than AVG anti-virus software.
Four or five fingers multitasking gestures available on iPad allows users to pinch to the Home Screen, swipe up to reveal the multitasking bar, and swipe left or right between apps. Unfortunately patients can accidentally invoke those gestures thus closing YAPI unexpectedly.
Occasionally YAPI wont start after upgrade showing “System.MissingMethodException: Method not found” error message. The cause of this problem is an interrupted upgrade process when some modules were not updated properly. Continue reading
Occasionally we are getting reports concerning Wi-Fi connectivity when YAPI app is unable to locate the server on start up. 15 seconds after the start the app may pop the following error message
When you retry one or two times YAPI is able to successfully locate the service and connect to it. In most typical scenario, problem occurs when YAPI is launched on iPad that was idle for a while. Continue reading